Email Support
Share your registered email, profile ID, and a short description of the issue.
Email AdminHow can we help?
Reach out for account help, KYC review issues, payment questions, profile visibility, or anything that needs admin attention.
Phone Support
For urgent account or payment issues, call the support desk during business hours.
Call SupportMember Details
Include screenshots, payment ID, KYC status, or profile link when reporting an issue.
Go to DashboardSupport Request
Send issue details
This creates a support ticket for admin review in the backend panel.
FAQs
General Questions
How do I complete my profile?
Open Profile from your dashboard and fill the required personal, family, education, lifestyle, and location details. Your completion meter updates as details are saved.
Why can I not send interests?
You need an active profile and approved KYC before sending interests. Free members may also have profile view and weekly interest limits.
What does premium include?
Premium members can view unlimited profile details and send unlimited interests after profile and KYC approval. Payment is verified before premium is activated.
How long does KYC approval take?
KYC is reviewed by the admin team. If your document is rejected, upload clear and valid documents again from the KYC page.
How do refunds work?
Refund requests are reviewed for duplicate payments, failed activation, incorrect charges, or technical billing issues. See the Refund Policy for details.